Privacy policy
Veloura respects your privacy. We fully comply with applicable data protection laws and telecommunications regulations. This Privacy Policy explains what personal data we collect, how we store, protect and use your personal data, the purposes for which we process it, and with whom your data may be shared.
What does this Privacy Policy apply to?
This Privacy Policy applies to your use of the website www.Veloura.nl (“Website”) and any mobile applications (“Apps”) offered under the name Veloura, as well as all products and services we provide through our Websites and/or Apps.
Personal data
In this Privacy Policy, “personal data” means any information or pieces of information that could be used to identify you as an individual.
Your consent
Veloura will not collect, use or disclose your personal data without your prior consent. Therefore, we ask you to agree to this Privacy Policy before using our Websites or Apps.
What personal data do we process?
Your personal data may be collected in several ways, for example when you visit our Website, register on our Website, place an order, subscribe to a newsletter, fill in a form, contact us, or use our services.
We may also process your IP address, transaction history, payment details, browser language, and – if you have given consent – your geolocation.
In addition, we may collect non-personal data when you interact with our Website. This may include your browser name, device type, operating system, and internet service provider information.
How do we use your personal data?
We use the personal data you provide for the following purposes:
- To send order confirmations and updates via email
- To provide customer support and service updates
- To send marketing communications that may be of interest to you (you may unsubscribe at any time)
- To display content in your language and relevant country based on IP address and location data
Fraud prevention
In case of suspected fraud, we may share your personal data with relevant parties to enable reporting to the police. We will only share the minimum amount of data required and will inform you beforehand where possible.
Sharing your personal data
Veloura does not sell, trade or rent personal data to third parties.
External service providers
To operate our services, we may share data with third-party service providers such as payment processors and payment gateways. These third parties are contractually required to use your data solely for payment processing purposes.
Aggregated data
We may share anonymised and non-personal aggregated data with business partners, trusted partners and advertisers. This data cannot be used to identify you.
How do we protect your personal data?
We protect your personal data against unauthorised or unlawful access, alteration, disclosure or destruction. We use SSL encryption, password-protected systems, and strict internal access controls. Access to personal data is limited to authorised personnel on a need-to-know basis only.
Cookies
We use cookies to improve your experience when using our Website. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Technical cookies: Essential for the proper functioning of the Website and to allow you to use its features.
Analytical cookies: Used to analyse visitor behaviour and improve our Website and services.
Tracking cookies: Used to monitor browsing behaviour and improve marketing and user experience.
You may disable cookies in your browser settings, but some features of the Website may not function properly.
Third-party websites
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external websites. These websites have their own privacy policies which you should review.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will post an updated version on our Website or notify you by email where applicable.
Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction, update or deletion of your personal data
- Withdraw your consent at any time
- Report any misuse of your personal data
If you have any questions, comments or concerns about how we handle your personal data, please contact us.