Returns policy
for any reason you are not satisfied with your order, please contact us. At Veloura, we aim for 100% customer satisfaction.
Returns
You may return products within 30 days of receipt.
Once we receive the returned item, refunds will be processed within 5 working days.
Return shipping costs are not covered by us.
How to return an item
- Email our customer service at customerservice@EMAIL.nl
- Wait for return approval
- Pack the item securely (preferably in original packaging)
- Send it to the return address provided
- Provide tracking information
Non-returnable items
- sealed products that have been opened
- personalised items
- hygiene-related products
- items that cannot be returned due to their nature
Damaged or incorrect items
If you receive a damaged or incorrect product, contact us within 30 days with photos.
We will offer:
- a replacement product (first time)
- refund if the issue repeats
Lost packages
If a package is lost, we will first resend the order before issuing refunds.
Customs fees
Any customs or import fees are the responsibility of the customer.